Call Center Online

Call Center Online enables multi-channel support of customer service processes via phone, email, SMS, chat, etc.

What does the integration of Call Center Online with BaseLinker provide:

• Cyclical, automatic synchronization of orders and customers between a shop connected to BaseLinker and the Call Center Online customer service system.
• Download information from BaseLinker to Customer Card in Call Center Online system.
• Ability to change order status in BaseLinker from Call Center Online Customer Card.
• Ability to add a note from Call Center Online Customer Card to the order in BaseLinker when contacting a customer.
• Communication by phone / SMS / e-mail to contractors from orders imported from BaseLinker.
• Monitoring of customer service processes.

Special offer:

BaseLinker users with an active integration with Call Center Online will receive 5% discount on Call Center services. To benefit from the offer, simply apply to your Call Center Online account manager. The discount will be added to your invoice.

Instructions for integrating with Call Center Online

By integrating with Call Center Online, BaseLinker achieves full customer communication capabilities. Integration is possible on the Call Center Online end and is supported by Call Center technical team - please refer to instruction.