Integrate Shopify with Freshdesk

Integrating Shopify online store to the BaseLinker system focuses on connecting the store platform with marketplace services, such as Allegro, eBay or Amazon. Marketplace integration modules built into store platforms usually provide very limited functionalities. Sellers often choose BaseLinker as an intermediary to access its features to support the offer listing and sales management. Get surprised how simple and quick such integration process actually gets!

Retailers running their business exclusively in the online store also switch their order management to BaseLinker to improve their workflow using the Pick&Pack Assistant or automatic actions, and benefit from the carrier and accountancy integrations in one place.

Integrating a Shopify store with BaseLinker enables:

• downloading orders from Shopify to the BaseLinker panel (orders from all channels are handled in one place, i.e. in the BaseLinker Order Manager)
• listing products from the store's warehouse to the marketplace (Shopify store as an external warehouse)
• forwarding orders from the marketplace (integrated two-ways) to the online store
• prices and stock synchronization between the store and multiple marketplace services
• forwarding shipping numbers and order statuses from BaseLinker to the store (so that the store also has live order data when processed in BaseLinker)
• updating products in offers according to the information in the store's warehouse
• creation of invoices based on orders from Shopify and possible forwarding to the external accounting program
• printing receipts on a fiscal printer for orders downloaded from Shopify
• recognition of the caller who made a purchase in Shopify with BaseLinker Caller application
• easy shipping label creation

Basic online store platform task is to present the goods and provide a convenient purchase process for the buyer. The order handling workflow itself isn't usually advanced in the majority of shop platforms, and that's why it is worth connecting the shop to a tool created for this purpose - the BaseLinker.

Shopify store integrations with the marketplace, carrier or accounting system, available in BaseLinker, are always up to date and very simple to set up. All are located in one place and supported by a single interface. No longer worry about a malfunctioning store plugin or issues with the module installation.

Integrate your Shopify store to BaseLinker in a few minutes and advance your sales to the next level!

Freshdesk is a system for processing e-mail messages, allowing consultants to efficiently manage correspondence with customers. It provides an opportunity to sort and tag messages, consult them within a team or prioritize requests.

Integration between BaseLinker and Freshdesk automatically searches for orders associated with the sender's email address of a particular message. Next to the message body, Freshdesk displays an additional side panel showing the orders of a particular customer. Clicking the order number takes you directly to the order card in the BaseLinker panel.

This solution reduces switching between systems and manual searching for orders. It also allows you to quickly check, for example, the order status or date, as this information is already displayed within the Freshdesk add-on.

The BaseLinker - Freshdesk integration also allows you to create a new order for a customer directly from within the Freshdesk add-on, e.g. as soon as you read such request in an email request.

Using the Freshdesk add-on is free, without any limit on the number of processed messages.

To learn more about the integration, see the article Freshdesk.