Integrate Shopify with Zendesk

Integrating Shopify online store to the BaseLinker system focuses on connecting the store platform with marketplace services, such as Allegro, eBay or Amazon. Marketplace integration modules built into store platforms usually provide very limited functionalities. Sellers often choose BaseLinker as an intermediary to access its features to support the offer listing and sales management. Get surprised how simple and quick such integration process actually gets!

Retailers running their business exclusively in the online store also switch their order management to BaseLinker to improve their workflow using the Pick&Pack Assistant or automatic actions, and benefit from the carrier and accountancy integrations in one place.

Integrating a Shopify store with BaseLinker enables:

• downloading orders from Shopify to the BaseLinker panel (orders from all channels are handled in one place, i.e. in the BaseLinker Order Manager)
• listing products from the store's warehouse to the marketplace (Shopify store as an external warehouse)
• forwarding orders from the marketplace (integrated two-ways) to the online store
• prices and stock synchronization between the store and multiple marketplace services
• forwarding shipping numbers and order statuses from BaseLinker to the store (so that the store also has live order data when processed in BaseLinker)
• updating products in offers according to the information in the store's warehouse
• creation of invoices based on orders from Shopify and possible forwarding to the external accounting program
• printing receipts on a fiscal printer for orders downloaded from Shopify
• recognition of the caller who made a purchase in Shopify with BaseLinker Caller application
• easy shipping label creation

Basic online store platform task is to present the goods and provide a convenient purchase process for the buyer. The order handling workflow itself isn't usually advanced in the majority of shop platforms, and that's why it is worth connecting the shop to a tool created for this purpose - the BaseLinker.

Shopify store integrations with the marketplace, carrier or accounting system, available in BaseLinker, are always up to date and very simple to set up. All are located in one place and supported by a single interface. No longer worry about a malfunctioning store plugin or issues with the module installation.

Integrate your Shopify store to BaseLinker in a few minutes and advance your sales to the next level!

Zendesk is a CRM system for comprehensive customer service management. The integration displays customer orders from BaseLinker directly in the Zendesk dashboard as part of an additional info block. The connection is based on the e-mail address. Thanks to this, during the correspondence with the customer, you can have a parallel view of his orders without having to switch between systems and search for a given order.

• The add-on shows the order number, date and its status, which allows you to improve customer service.
• From the side block, you can conveniently go to the correct order card in BaseLinker.
• The add-on allows you to create a new order for a given customer directly from the Zendesk panel without going to the BaseLinker panel.