Integrate Amazon with Zendesk

Integration with Amazon is a two-way integration that offers downloading orders from the marketplace to the BaseLinker panel, as well as listing and synchronizing offers. For listing you can use your store's warehouse, BaseLinker warehouse, wholesaler or external ERP system. Orders from Amazon can be handled in the BaseLinker Order Manager or forwarded to the store / ERP. The number of Amazon connected accounts is unlimited - you can add as many accounts as you need within your business, without affecting the subscription amount.

Integrating BaseLinker with Amazon offers:

• listing thousands of offers with just a few clicks
• to synchronize quantities and prices on Amazon according to your stock
• downloading and handling orders in BaseLinker
• forwarding orders to the store or ERP
• forwarding shipping numbers to Amazon
• handling orders quickly and without errors with the help of the Pick&Pack Assistant
• using the automatic actions that take care of your orders
• issuing invoices and receipts for downloaded orders
• creating shipments with selected carriers
• recognize the caller who made the purchase in Amazon with BaseLinker Caller application

Explore additional possibilities of integrating Amazon with BaseLinker:

• rapid creation of new offers, both by joining existing EANs and ASINs, as well as completely from scratch based on your warehouse data
• creating invoices with the appropriate VAT rate depending on the particular FBA dispatch warehouse
• distinguishing between FBA and FBM orders
• forwarding an invoice PDF to Amazon
• forwarding the shipping number to Amazon

Zendesk is a CRM system for comprehensive customer service management. The integration displays customer orders from BaseLinker directly in the Zendesk dashboard as part of an additional info block. The connection is based on the e-mail address. Thanks to this, during the correspondence with the customer, you can have a parallel view of his orders without having to switch between systems and search for a given order.

• The add-on shows the order number, date and its status, which allows you to improve customer service.
• From the side block, you can conveniently go to the correct order card in BaseLinker.
• The add-on allows you to create a new order for a given customer directly from the Zendesk panel without going to the BaseLinker panel.